 FAQs GENERAL INFORMATION FAQ's
GENERAL INFORMATIONQ: Who is VSport? VSport has been a licensee of JWorld for over 20years providing apparel for staff and students. We are proud to be a licensee of JWorld and responsible for the JWorld Gear store which provides gear and accessories to students and fans World Wide. With our experience and capability, we can suggest a wide array of gear ideas to satisfy the most discriminating Captain and Crew demands. Reach out to us at sales@vsport.biz or call us at 800 771 8245 with your questions and...... Thank you, Tell me about Custom Orders Of course many items become distinctive when you can customize it so that it represents your ship and crew. We offer an assortment of options with each item for customizing and you can select from possibilities listed on each product page. The many orders that we receive have customizing requests so we encourage you to order early, especially during the holidays and sailing season when you have regatta dates in mind. You can expect a minimum of 7 business days to process. Shopping Tips The categories for gear are in the sidebar. However use the Search box at the top right to find items you have ordered in the past using item number or description. Quantities can be changed in the shopping cart by changing the number and hitting the reload symbol. If your order is Date Sensitive please tell us in the comment box provided in the check out section. Tell us the "event" it is required for and "in hand" date required. We will do our best to meet your request. Q: Do you offer quantity discounts?
Q: Can you assist with sizing?
Q: Can I get support for a regatta? VSport is available to support your next regatta with design and fulfillment of your event or commemorative gear. We can act as a supplier to help generate revenue or if you are organizing a major event, we can come on board as a partner. Please send your inquiries to sales@vsport.biz. SHIPPING AND RETURN POLICY FAQ’sQ: What is your Shipping Policy? Check your custom order information carefully as we do not accept any customized gear in return. Non-customized size and color items may be returned within 30 days from date of receipt for exchange or credit. Please include a copy of your order/invoice and the reason for your return. There is a 10% handling charge for exchanges and returns. No shipping charges will be credited. Return Parcel Post to: VSport/ MBS, ..246 Stoney Hollow Rd ..Tiverton, RI 02878 Reverse Charge Option Please discuss with VSport before you exercise this option. Our processing house levies an additional service charge and this may affect your customer status. Thank you for your co-operation.  |
